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Terms and Conditions

Last updated: June 23, 2025

Welcome to LoudIQ

These Terms and Conditions ("Terms") govern your use of the LoudIQ AI-powered Matric assessment platform operated by BlackRock Solutions PLC. By accessing or using our service, you agree to be bound by these Terms. Please read them carefully before using our platform.

1User Eligibility and Account Responsibilities

Eligibility Requirements:

  • You must provide accurate and complete registration information
  • You are responsible for maintaining the confidentiality of your account credentials

Account Responsibilities:

  • You are solely responsible for all activities under your account
  • Notify us immediately of any unauthorized use of your account
  • Maintain accurate and up-to-date account information
  • Use strong passwords and enable two-factor authentication when available

2Quiz Content Usage and Intellectual Property Rights

Our Content:

  • All quiz questions, assessments, and AI-generated content are proprietary to LoudIQ
  • You may not reproduce, distribute, or create derivative works without written permission
  • Screenshots or copying of quiz content for commercial purposes is prohibited
  • Educational use for personal study is permitted within the platform

User Content:

  • You retain ownership of any original content you submit
  • By submitting content, you grant us a license to use it for platform improvement
  • You warrant that your submissions do not infringe third-party rights

3Privacy Policy and Data Handling Practices

Data Collection:

  • We collect personal information necessary for account creation and service provision
  • Assessment data is collected to provide personalized learning insights
  • Usage analytics help us improve platform performance and user experience
  • We use cookies and similar technologies as described in our Cookie Policy

Data Protection:

  • Your data is encrypted and stored securely using industry-standard practices
  • We do not sell personal information to third parties
  • Data is retained only as long as necessary for service provision
  • You have rights to access, correct, or delete your personal data

4User Conduct Guidelines and Prohibited Activities

Acceptable Use:

  • Use the platform for legitimate educational assessment purposes
  • Respect other users and maintain professional conduct
  • Follow all applicable laws and regulations
  • Report any technical issues or suspicious activities

Prohibited Activities:

  • Attempting to cheat, hack, or manipulate assessment results
  • Sharing account credentials or allowing unauthorized access
  • Reverse engineering or attempting to extract proprietary algorithms
  • Using automated tools or bots to interact with the platform
  • Harassment, discrimination, or inappropriate behavior toward other users
  • Uploading malicious code, viruses, or harmful content

5Payment Terms and Refund Policies

Subscription Plans:

  • Premium features require a valid subscription
  • Payments are processed securely through our payment partners

Refund Policy:

  • Contact support for refund requests with valid justification

6Limitation of Liability and Disclaimer Statements

Service Disclaimer:

  • The platform is provided "as is" without warranties of any kind
  • We do not guarantee 100% accuracy in AI-generated assessments
  • Results should be used as guidance, not definitive academic evaluation
  • Platform availability may be subject to maintenance and technical issues

Liability Limitations:

  • Our liability is limited to the amount paid for services in the past 12 months
  • We are not liable for indirect, incidental, or consequential damages
  • Users are responsible for their own academic and career decisions
  • Third-party integrations are subject to their own terms and limitations

7Dispute Resolution Procedures

Resolution Process:

  • Contact our support team first to resolve issues informally
  • Unresolved disputes may be subject to binding arbitration

Governing Law:

  • These terms are governed by the laws of [Jurisdiction]
  • Any legal proceedings will be conducted in [Jurisdiction] courts
  • International users agree to jurisdiction and venue requirements

8Termination Clauses

User Termination:

  • You may terminate your account at any time through account settings
  • Cancellation takes effect at the end of the current billing period
  • You remain responsible for charges incurred before termination
  • Account data may be retained for legal and operational purposes

Platform Termination:

  • We may suspend or terminate accounts for terms violations
  • Immediate termination may occur for serious breaches or illegal activity
  • We will provide reasonable notice for service discontinuation
  • Data export options will be provided where technically feasible

9Contact Information for Legal Inquiries

For legal inquiries, terms clarification, or formal complaints, please contact us using the following methods: